This policy explains how Vortex Growth Limited (“Vortex Growth”, “we”, “us”) collects and uses personal information through this website. We aim to keep this short and accurate. As a Hong Kong company, we handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and, where it applies to a given enquiry, other applicable data-protection law.
1. Who we are
Vortex Growth Limited is a company incorporated in the Hong Kong Special Administrative Region, providing paid media, creative, content and growth strategy services to e-commerce businesses. Registered office: [[registered office address]], Hong Kong. Company Registration No. [[CR number]]. We are the data user (controller) for information submitted through this website. For any privacy question, contact Hello@vortexgrowth.co.
2. Information we collect
We collect only what you give us, plus limited technical information required to serve the site:
- Enquiry details you submit: name, work email, company or brand name, website, approximate revenue and advertising spend ranges, the type of support you are looking for, and the free-text context you provide.
- Correspondence: emails and messages exchanged with us.
- Technical data: our hosting provider processes standard server and security logs, which may include IP address, browser type and time of request.
We do not ask for payment details, identity documents or special-category personal data through this website.
3. Why we use it
- To assess your enquiry and decide whether we are a suitable fit.
- To reply to you and, where relevant, to discuss a possible engagement.
- To keep records of business correspondence and to comply with legal and accounting obligations.
- To operate, secure and maintain this website.
We collect the data directly from you, for the purposes described above, and we do not use it for any new purpose without your consent. Where a European or United Kingdom data-protection regime also applies to an enquiry, our legal bases are your consent (given when you submit the form), our legitimate interest in responding to business enquiries, and compliance with legal obligations.
4. Marketing
We do not add enquiry contacts to a marketing list without a separate opt-in. If we ever introduce a newsletter, it will be opt-in only and every message will contain an unsubscribe link.
5. Sharing your information
We do not sell personal information. We share it only with service providers that help us run the business — for example website hosting, email, and (once connected) a form-handling or CRM provider. These providers process data on our instructions under contract. We may also disclose information where required by law.
Current form status: the enquiry form on this website is not yet connected to a submission service. Until it is, details entered into the form are not transmitted to or stored by us, and the site says so at the point of submission. Once connected, this section will name the provider used.
6. International transfers
We are based in Hong Kong, so information you send us is received and processed here. Our service providers may also process data in other jurisdictions, including [[jurisdictions where your providers host data]]. Where that happens we rely on appropriate safeguards, such as the contractual protections offered by the provider.
7. Retention
Enquiry details are kept for as long as needed to consider and respond to the enquiry, and thereafter for a reasonable period for business-record and legal purposes. We delete or anonymise information that is no longer needed.
8. Your rights
Under the Personal Data (Privacy) Ordinance you have the right to ask whether we hold personal data about you, to request a copy of it, and to request correction of any data that is inaccurate. Depending on the law that applies to you, you may also ask us to delete it, object to certain processing, or withdraw consent. Email Hello@vortexgrowth.co and we will respond within the period required by law — 40 days for a data-access or correction request under the Ordinance.
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong, or to the data-protection authority in your own jurisdiction where one has authority over your complaint.
9. Cookies and similar technologies
This website is built as a single static page and does not set advertising or cross-site tracking cookies. We use one item of local browser storage to remember your cookie-notice preference so the notice is not shown repeatedly. If analytics or advertising technologies are added later, we will update this policy and obtain consent where legally required before they load.
10. Security
The site is served over HTTPS. We apply reasonable technical and organisational measures to protect information, though no method of transmission or storage is completely secure.
11. Children
This website and our services are directed at businesses and are not intended for children.
12. Changes
We may update this policy from time to time. The “last updated” date above shows the current version.